Privacy Policy

Personal Details

We will treat all your information as private and confidential except where we are permitted by law or where the disclosure is made at your request or with your consent.

We will store the information about you on our database and in our records.

We are committed to protecting your privacy. We will only use the information that you provide only for the purpose of processing your order or enquiry.

Your name, address and telephone number will also be provided to the carriers to allow them to deliver your order.

Except as already mentioned, we will not provide your personal details to others.

Should you have any questions or comments regarding our data protection policy or any matter referred to in our policy please contact us here in the first instance.

Please note:

  • One month after placing your order, you may receive an email to the address you supply. This will ask you if you were satisfied with your order and gives you the opportunity to make any comments to us directly. We often receive comments that prompt us to alter products or practices so don't be shy!
  • One year after placing your order you may receive another email. We are aware that some customers use their vehicles much more than others, so we like to check that our products are lasting as well as expected. It helps us evaluate the materials and manufacturing process and improve on them. We sometimes include a special offer or incentive in this email, but you can ignore and delete it if you are not interested.
  • You will not receive another email from us unless you request it, or return to place another order.

Our Cookies

In accordance with applicable laws and guidelines, we do not store ANY personal information on your device.
We use Cookies to maintain your shopping basket and currency selection and without these you would be unable to purchase from our web site.
We have listed the cookies that our web site will use whilst you visit our web site (see below). Please contact us if you need an explanation or advice.

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.

Name Purpose
Google Analytics
_utma
_utmb
_utmc
_utmz
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
SCM site cookie acceptance
allow%5Fcookies This cookie is used to record if a user has dismissed the message we displayed about cookies.
Session ID cookie
ASPSESSIONIDCCCQBASD This cookie is essential for the online shop. It maintains your personal view of our web site as you choose products and add them to your shopping basket. The cookie contains a token that the server will remember whilst your remain active. If your browser session is inactive for more than 20 minutes, your session ID cookie is updated as if you are a new visitor. When you leave our web site it is deleted.
User management cookies
userlevel
userid
These cookies are set by our content management system and controls how much of our web site you are allowed to access.
Currency preference cookie  
currency%5Fid We let you choose which currency to display our product prices in, so this cookie remembers what you choose. Without this cookie, you would have to re-select your preferred currency for each page.
Basket Session cookies
basket%5Fsession
baskey%5Fmany
These cookies assist the Session ID cookie, so that if your browser session is inactive for more than 20 minutes, your basket is not emptied. These cookies usually remain intact until after you have completed payment at checkout, where they are cleared intentionally.

Changes to this privacy notice

We occasionally update our privacy policy to cover changes in our operating practices and UK law. This privacy notice was last updated on 28 May 2012 to include lots of tedious technical explanation about our cookie usage. Interesting, wasn't it?

It was updated again on 17 December 2012, in response to customer feedback, to mention our email practices.